Effective 6 October 2026
Try before you pay
Every eligible account gets a 14-day free trial. No charge is made during the trial. If you do not want to be billed, cancel before the trial ends and nothing is taken. After the trial the subscription is $7.99 USD per month or $59.99 USD per year, plus any tax applicable where you live.
Who you are paying
Paddle is the merchant of record for KairoLock. Paddle takes the payment, issues the invoice, handles tax, and is the name that appears on your card or bank statement. Because Paddle is the seller of record for the transaction, Paddle's own buyer terms and refund handling apply alongside this policy, and approved refunds are issued by Paddle. The software itself is supplied by Jiwon Pi.
Cancelling
You can cancel at any time from the Paddle customer portal, reached from the KairoLock application. Cancelling stops the next renewal; your subscription stays active until the end of the period you have already paid for, and we do not pro-rate the unused part of that period unless the law where you live requires it.
Cancelling your subscription is not designed to end a commitment that is already running on your device. Do not rely on cancelling as a way to unlock early.
The 14-day refund window
In addition to any legal right you have, we offer a voluntary refund of the most recent payment if you ask within 14 days of that charge. The refund covers that one charge; earlier charges in the same subscription fall outside the window.
How to ask for a refund
Refunds are requested through Paddle, which took the payment and holds the transaction record:
- Reply to the Paddle receipt emailed to you for that charge, or use Paddle's buyer support at paddle.net, where a transaction can be found with the email address you paid with and the last four digits of the card.
- Say which charge you mean. Approved refunds are returned to the original payment method; how long the money then takes to appear depends on your bank or card issuer.
If you would rather deal with us directly, or Paddle's records do not show the charge, write to support@kairolock.com from the email address on the account and we will take it up with Paddle for you. We aim to reply within three business days.
Renewals you did not intend are handled the same way: ask, and we will look at the charge. Repeated refund requests across multiple accounts may be declined.
Your legal rights come first
Nothing in this policy limits a right you cannot waive. Cooling-off periods for digital content, remedies for a service that does not work as described, and automatic-renewal notice rules differ by country, and where they give you more than this policy does, they apply.
Card disputes
If something has gone wrong with a charge, asking Paddle or support@kairolock.com is usually faster than a chargeback, but you are free to dispute a charge with your bank or card issuer, and we will not treat doing so as a breach of these terms.
Questions
Anything here that is not clear: support@kairolock.com.